The Role of Access to Internet Enabled Devices on Customer Satisfaction in Commercial Banks. A Survey of Selected Banks in Meru County

  • Anne Nkirote Kimathi School of Business and economics, Kenya Methodist University
  • Mr. Wilson Muema Lecturer School of Business and Economics, Kenya Methodist University
  • Dr. Scholastica Gatwiri Mathenge Kenyatta University
Keywords: Internet Enabled Devices, Customer Satisfaction, Profitability

Abstract

With commercialization of the internet, businesses world over began to explore ways of delivering services via internet to reduce their operating costs especially in regard to labor overheads. This study sought to establish the role that access to internet enabled devices plays on customer satisfaction in online based services, in commercial banks in Meru County in Kenya

Author Biographies

Anne Nkirote Kimathi, School of Business and economics, Kenya Methodist University

School of Business and economics

Mr. Wilson Muema Lecturer, School of Business and Economics, Kenya Methodist University

School of Business and Economics

Published
2017-11-29