Effects of Conflict Resolution Strategies on Students’ Empathy: Evidence from Accounting Students at a Public University in Bangkok, Thailand
The purpose of this current study was to examine the effects of conflict handling styles on empathy. A total of 105 students in the four-year program in accounting was distributed a self-administrated questionnaire for data collection. A modified version of Toronto Empathy Questionnaire and an adjusted version of Conflict Management Styles Questionnaire were employed to measure empathy and conflict handling styles of accounting students. Using stepwise regression analyses, results indicated accommodating style and collaborating style were factors that had a positive influence on empathy of accounting students, which these two conflict handling styles explained 22.1% of variance to empathy among accounting students. This could be concluded that only high degree of cooperativeness in conflict management styles had positively significant effects on empathy among accounting students. All in all, the more accounting students employed accommodating and collaborating styles, they became more empathetic on another person.
Badea, L. &Pană, N. A. (2010). The role of empathy in developing the leader’s emotional intelligence. Theoretical and Applied Economics, 2(543), 69-77.
DeVito, J. A. (2016). The interpersonal communication book.(14th ed.). Global Edition: Pearson Education Limited.
Ghasemi, A. &Zahediasl, S. (2012). Normality tests for statistical analysis: a guide for non-statisticians. International Journal of Endocrinology & Metabolism, 10(2), 486-9.
Groebner, D. F., Shannon, P. W., & Fry, P. C. (2014). Business statistic: A decision-
making approach. Pearson New International Edition.
Halpern, J. (2003). What is clinical empathy? Journal of General Internal Medicine, 18(8), 670-674.
Hastings, T., Kavookjian, J., & Ekong, G. (2019). Associations among student conflict management style and attitudes toward empathy. Currents in Pharmacy Teaching and Learning, 11, 25-32.
Heidel, E. (2019). Regression: Stepwise regression. Retrieved from https://www.scalelive.com/stepwise-regression.html
Ioannidou, F. &Konstantikaki, V. (2008). Empathy and emotional intelligence: What is it really about? International Journal of Caring Sciences, 1(3), 118-123.
Jeffery, H. G. & Jennifer, K. B. (2007). What if the lawyers have their way? An empirical assessment of conflict strategies and attitudes toward mediation styles. Ohio State Journal on Dispute Resolution, 22(2), 277-319.
Kantek, F. &Kartal, H. (2015). Conflict management in student nurses: systematic review. Journal of Educational and Institutional Studies, 5(3), 63-67.
Keen, S. (2006). A theory of narrative empathy. Narrative, 14(3), 207-236.
McCauley, S. (2013). Difference in empathy between high and low schizotypal college students. Senior Theses, Trinity College, Hartford, CT. Retrieved from http://digitalrepository.trincoll.edu/these/343
Nosek, M. &Durán, M. (2017). Increasing empathy and conflict resolution skills through nonviolent communication (NVC) training in Latino Adults and Youth. Nursing and Health Professionals Faculty Research and Publication, 120. Retrieved from https://repository.usfca.edu/nursing_fac/120
Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw-Hill.
Perrone-McGovern, K. M., Oliveira-Silva, P., Simon-Dack, S., Lefdahl-Davis, E., Adams, D., McConnell, J., Howell, D., Hess, R., Davis, A., &Gonçalves, O. F. (2014). Effects of empathy and conflict resolution strategies on psychophysiological arousal and satisfaction in romantic relationships.Applied Psychophysiology and Biofeedback, 39(1), 19-35.
Promsri, C. (2019). Exploring the association between empathy and conflict management styles. Academy of Social Science Journal, 4(2), 1260-1265.
Researchconsultation. (2007). Identifying multicollinearity in multiple regression statistics help for dissertation students and researchers. Retrieved from www.researchconsultation.com/multicollinearity-regression-spss-collinearity-diagnostics-vif.asp
Roger, C. R. (1995). A way of being. New York, NY: Mariner Books.
Rutsch, E. (2013). Increasing empathy. Retrieved from http://cultureofempathy.com/References/Experts/Others/Files/Marieke-Kingma-Empathy-Training-Manual.pdf
Schermerhorn, Jr., J. R., Hunt, J. G. & Osborn, R. N. (2002). Organizational behavior (7th ed.). John Wiley & Sons, Inc.
Spreng, R. N., McKinnon, M. C., Mar, R. A., & Levine, B. (2009). The Toronto Empathy Questionnaire: Scale development and initial validation of a factor-analytic solution to multiple empathy measures. Journal of Personality Assessment, 91(2), 62-71.
Smith, J. (2017). What is empathy for? Synthese, 194, 709-722.
Thomas, K. W. & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. MountainView, CA: CPP, Inc.
UC Berkeley’s GGSC. (2019). What is empathy? Retrieved from https://greatergood.berkeley.edu/topic/empathy/definition
Copyright (c) 2019 EPH - International Journal of Humanities and Social Science (ISSN: 2208-2174)
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
- All contributor(s) agree to transfer the copyright of this article to EPH Journal.
- EPH Journal will have all the rights to distribute, share, sell, modify this research article with proper reference of the contributors.
- EPH Journal will have the right to edit or completely remove the published article on any misconduct happening.